1. Booking
If there are more than 10 weeks till the start of the holiday a booking deposit of 25% of the total hire charge will secure the booking and must accompany a completed booking form. This deposit is non-refundable. Only acceptance of a deposit, including clearing of funds, can be regarded as a booking. If there are 10 weeks or less till the start of the holiday, payment must be made in full.
2. Payment of Balance
The payment of the balance of the hire charge is to be made 10 weeks before the start of the holiday. The balance due date will be clearly stated on the interim invoice. If the payment of the final balance is not forthcoming by the due date or funds are not cleared, the owners reserve the right to re-let the villa and retain the deposit without notice. (Note: It is the responsibility of the hirer to pay this - No reminder will be sent!)
3. Travel/holiday insurance
All prospective clients must ensure that they have adequate holiday insurance prior to departure, preferably from the time of booking to cover the hirer in case of cancellation (see clause 11)
4. Period of Hire
Hire periods shall generally be a minimum of 1 week duration or multiples thereof. Hirers departing early or arriving late do not qualify for any refund of the hire charge. Other periods of hire may be agreed on an individual basis with the owners. You will be allowed access to the villa at 3pm and the villa must be vacated by the end of the hire period by 10.00 am on the day of departure. (Unless previously agreed otherwise with the owners)
5. Amendments to Bookings.
Any increase in your numbers must be notified to us and approved by us in writing (either by e-mail or letter) at least 8 weeks prior to commencement of the holiday. An additional charge will be made to cover the cost of any additional people. Arrival of more than the stated and agreed number of people may result in a refusal to give accommodation to the group. We also reserve the right to evict any person(s) from the villa who cause undue disturbance to others or who cause damage to the property.
6. Door Key
The door key will be left in a small combination type safe mounted by the front door. The safe code will be notified to the hirer prior to the departure date. The key is the sole responsibility of the hirer during their stay and if it should become lost a new key should be cut at the hirer’s expense.
7. Inventory
The villa contains a full inventory of items to ensure that everything is to hand to make your stay enjoyable. The villa is checked at the beginning and end of any hire period, any significant damage to the villa or its contents over and above the normal wear and tear, the hirer will be responsible for replacing or making good the damage.
8. Occupation of the villa.
The accommodation booking is only for the clients named on the booking form, any subletting, sharing, over occupation or assignment is prohibited.
9. Equipment
No equipment, apparatus, meter or appliance in the villa or pool may be improperly used, tampered with or damaged. All damage or injury resulting from such activities shall be the responsibility of, and shall be charged to the hirer.
10. Swimming Pool
The hirer and the hire party shall obey the swimming pool rules which are namely – No running around the pool area, no pushing into the pool, no diving into the pool. Guests use the pool at their own risk and non-swimmers must be supervised at all times. Once swimming has finished for the day the pool cover needs to be pulled across in order to protect against contamination of foreign objects and to retain heat.
11. Cancellation
If for any reason we have to cancel your booking we shall make every effort to offer you suitable alternative date or accommodation, if you reject this we will at your request, and in full and final settlement, refund all amounts paid to date. Should the hirer find it necessary to cancel a booking before the commencement of the hire period, they should notify us immediately in writing. The following cancellation charges will apply:

(Note: You are strongly advised to take out travel insurance at the time that you make your booking in order to protect yourself should it become necessary for you to cancel your holiday).
12. Exclusions
Whilst the villa owners will do everything in their power to ensure you have a fantastic holiday, we shall not be held responsible for any accident or injury to the hirer or any members of the hire party due to any cause whatsoever.
13. General
We are unable to accept responsibility for the following:
• Any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals.
• Failure of local services for any length of time, such as electricity, water supply, electric or gas equipment.
• The unavailability of any general amenities, including television, swimming pools that may have to be drained and re-filled, serviced and maintained from time to time, roadwork’s or condition of roads.
• The use of all electrical items such as – washing machine, dishwasher, iron, CD player, kettle etc is entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage.
• Views from the property may change from time to time due to happenings beyond our control, and cannot therefore always be guaranteed.
• Any initial complaints regarding the accommodation must be advised to our property managers in Lanzarote or ourselves within 24 hours of first arrival. Complaints during your stay should be notified ASAP in the same way and we will attempt to resolve them in a timely manner.

14. IPTV

We will endeavour to provide IPTV as described however reception is dependent on internet signal reception.  We will not be held responsible for any changes outwith our control.
15. Valuables
All baggage, money and personal possessions remain at all times and in all circumstances at the owner’s risk.
16. Force Majeure
If cancellation or change by us is brought about by war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God or other events outside our control we shall not be held responsible in any way, except to refund any monies already paid in the event of cancellation.